Returns & Exchanges

At The Chiltern Brewery, we want you to be completely satisfied with your award-winning ales and local produce. If your order arrives damaged or is incorrect, we are committed to making it right through a swift replacement or refund process.

Return Process

• 1.
  Contact Our Team

  Notify us of any issues within 14 days of receipt by emailing our customer service team with your order number and details of the items in question.

• 2.
  Provide Proof of Issue

  For damaged or faulty goods, please attach clear photographs of the product and its packaging to help our quality control team investigate the matter.

• 3.
  Secure Repackaging

  If a return is required, ensure the items are unopened and safely packed in their original shipping box to prevent further damage during transit.

• 4.
  Processing Your Refund

  Once we receive the returned goods or verify the fault, we will process your refund or dispatch a replacement within 3-5 business days.